Quicklens is an online retailer of contact lenses in Australia. The company was established in the year 2003 and since they have delivered more than 150 million lenses to customers. It offers a wide variety of lenses, solutions, and accessories from the leading manufacturers like Acuvue, Focus, Freshlook, Soflens, Biomedics and Maxi Eyes. The main USP of Quicklens is their huge inventory for customers. The customer can choose from various options like Daily, fortnightly, monthly, color, Toric or a package deal. These options broaden the horizon for the customer to search the product. Also, the site is detailed informed so that the user can search for product information based on brands Quicklens hosts. The brand follows a simple shipping process and all shipping related information is mentioned clearly in the Shipping and Payment information. E.g. Quicklens can deliver a product anywhere in New Zealand for a standard flat fee of NZ $9.50 per order. Having standardized shipping policies always helps to set the customer expectations in the right manner and the customer also knows that the company will not charge them any hidden fees. The shipping information mentioned on the site also contains information about any Import Transaction Fee, which will be levied if need on the order.
The process for ordering lenses from Quicklens is very simple. You need to select the items you wish to purchase and add them in the shopping cart. You need to be sure that the prescription and the quantity selected is accurate. You will be redirected to a confirmation page to re-confirm your order. Please ensure that you double check the prescription details which you have entered. You can add more products from this page or cancel the order can create a new one. The site also allows to skip some steps in the checkout process if you have ordered before. In case you are a new user, then you will have to complete the registration process in order to proceed. You will then be taken to the Payment method page where you will be asked to enter the details of the payment method you wish to choose. Quicklens offers various modes of payment such as PayPal, bank transfer payments and credit cards. You can select your choice of payment and then proceed to the Shipping Information page. You will asked to confirm the shipping address where you wish to receive the order. The registered address and the shipping address can be same. Once the shipping information has been entered, you will be redirected to the final confirmation page where you will asked to confirm all details of the payment, the shipping address details. Finally, you will be taken to the Payment process page where you can enter the account detail information and complete the payment. A final confirmation of the order will be sent via email to you. Once this process is complete, the team at Quicklens verifies if the prescriptions you have ordered are in stock or not. This will be confirmed with you over an email. In case the items is out of stock, the team will reorder from the suppliers and obtain the lenses as soon as possible. Any significant delay to the order will be communicated via email with you. Quicklens follows stringent quality control processes and every order is double checked before shipping it out to its customers. It also has a customer service center which is available via phone or email to resolve any queries the customer might have.