O2 is regarded as the commercial brand of Telefónica UK Limited. As per Ofcom, it is one of the biggest digital communications company and has the highest rate of customer satisfaction for any mobile provider. O2 has a customer range of over 23 million satisfied customers. Besides running the 2G, 3G and 4G networks across the UK, the store also operates O2 Wi-Fi and owns about half of the Tesco Mobile. At present, O2 has approximately 450 sponsors and retail stores. The Telefónica UK Health and Safety Management System take care of all the O2’s activities in UK. It ensures how well the store delivers its health and safety commitments and responsibilities towards the partners, employees and most importantly the customers. This also means that O2 always works in compliance with all the various legislation and regulations, industry standards and best practice that are relevant to the business. With a continual effort directed towards increasing the partner’s and the employee’s commitment towards a healthy and a safe management, O2 only emphasizes on improving quality and the performance every day. It strongly believes that making people aware of good health as well as safe management will only affect its business in a positive manner. In the year 2014 and 2015, O2 won the Website of the year Award. Besides this, for 7 years consecutively, O2 has been ranked as the Number 1 network for Customer Service Satisfaction by Ofcom. The company wishes to be available all round the clock for its customers. This is the reason why it is hiring more and more people to support the customers on the Live Chat and the social media channel. It perennially invests in new technology and works hard to improve the overall online experience. So, in case of any doubt, queries or questions, you can be assured to get the quick real time support.
The company is working jointly with some of the top brands and influential partners that allow it to assure the best possible experience to the customers who can avail the benefits from the Priority Tickets to The O2, O2 Academy venues and over 5000 gigs across the UK. O2 customers also get a priority treatment whenever they head to any England Rugby match at Twickenham. All the latest smart phone devices from the top brands in the country will be found on the web portal of O2. You can also exchange or simply recycle your old phone on the web portal of O2. In order to sell any of your old phones, you simply need to type the model number of the phone in the search bar of the website. Now, to sell your mobile you can click on the sell button on the website. Opt for any chosen delivery method and send your old phone to O2. In return, you’ll be given the cash as promised by the store. Besides selling and buying phones, you can also take a look at the Top Up monthly or yearly packages listed on the web store of the O2. It also gives a range of perks and loyalty rewards to regular customers.