The John Lewis Partnership is a UK employee-owned based company that offers departmental stores of John Lewis. The company is founded by a trust which was on the behalf of all employees — known as Partners. The JLP group is also third largest private company of UK and it was declared in the Sunday Times Top Track 100 in the year of 2010. The company also has been acclaimed to be UK's best high-street website coming after the company of Marks & Spencer by October 2010. The chain's image is on the high market level. The company approaches middle- and upper-class buyers and shoppers. Recently, the John Lewis Company has expanded its strategy for marketing towards all types of customers.
As part of the John Lewis Partnership, John Lewis Insurance Company believes that everything they do should be the great value, straightforward and come with an assurance of the extra level of service. At John Lewis Insurance which was formerly known as Greenbee. They work with a panel of chosen insurers who are skilled and trained to provide a full range of insurance services and products. The partners are committed to giving their full fledge best customer service and gain the customer satisfaction.The Partnership also offers the web supermarket called Ocado with Waitrose who owns a brand for foods while John Lewis owns a brand for non-food items. The insurance companies sell different types of insurance namely insurance for home, pet, wedding, travel, car, life cover, specialist home insurance and event insurance.
Through home insurance cover one can get the best of the plan. Even the company provides three types of cover namely Plus, Essential or Premier Cover to get the high level and standard of cover that suits one's needs. With their Premier Cover, they don’t question the customer to estimate the value of their contents or the costing of rebuilding the home due to they offer unlimited Contents and Buildings Cover. The benefits of this cover include a 24 hours home emergency service where even if a pipe in house bursts then the company finds good labor and parts up to £1500. Even an accidental damage cover is added where the even small damage of carpet is under the hands of insurer like for example spilling of wine on the carpet may lead to cleaning or replacement of it. And there is assurance of worldwide personal possessions as the cover up to £25000.
As insurance is recommended by 95% customers too through their reviews. Under this, the company also provides a courtesy car for use if any damage is occurred to the customer’s car and it’s in repair. And even in urgent times the company provides the money wasted on taxi fare and supports the customers. Travel insurance also has 3 plans like Home insurance with different conditions. Pet insurance saves one from useless vet expenses and there is lifetime cover for it. Wedding insurance plan assures the customer of not worrying about the budget and costs will be reimbursed and also many special additions are connected with the cover. Event insurance package assures the cost to be reimbursed if event fails and Marquee cover is provided as an optional selection. Life insurance package has many good things to be offered to customer too.
Due to fulfilling the promise of the customers the company has been always the favorite. It always maintains its relations with customers and provides best service too.