BBQ Guys brand or particularly a line of products run by “TheShoppersChoice.com” , a LLC community of stores, which are designed to help customers discover products that will not only enhance their homes and lifestyles, but also allow them to spend more time enjoying what they love to do most with the people they love the most. So if you have a passion for cooking, grilling or entertaining, you're sure to discover great products at their BBQ store that will enhance your lifestyle.
ShoppersChoice.com originally opened in 1998 as an actual brick and mortar store called The Grill Store & More, located in Baton Rouge, Louisiana. Owners Michael and LadinaHackley started the business from the ground up, working seven days a week for the first year of its existence. Within 2 years, the business expanded to 2 Baton Rouge stores and a franchise location in New Orleans. In 2000, www.BBQGuys.com was launched as the first website in the ShoppersChoice.com community, quickly becoming one of the world's leading websites for outdoor cooking products.As the product offerings expanded far beyond grills, thier focused turned to becoming a true online superstore. This led to the 2004 launch of our parent website, ShoppersChoice.com, along with several niche online stores that cater to buyers with a passion for everything related to indoor and outdoor cooking, quality patio furniture, fireplaces, cookware and cutlery.Today, the ShoppersChoice.com community is all about inspiring customers to discover products that will enhance their lifestyle, freeing up time to enjoy the people and activities that matter most.
The company is committed to offer customers access to real people, great products, and amazing service, in short providing a great shopping experience. More than just a slogan, this is the foundation for how business is conducted at ShoppersChoice.com, LLC.To them, this is how the world of business should work, their goal has always been to provide great products backed by world-class customer service from real people with a high level of product knowledge. They strongly believe that the ability to provide exceptional customer service relies on every employee in every position to truly be involved in the process. Not only have their owners and managers worked in every facet of the company, but each employee regularly attends rigorous training seminars to help further their product knowledge. Their well-trained staff can then pass on knowledge and experience to the customer through an incredibly competent and professional customer service experience. Each and every team member has the opportunity to work in our store, gaining experience with both their products and their customers, an advantage that other online retailers are rarely able to match.
The store’s operational policies are very user friendly, they want you to love what you buy! But incase customers are not satisfied with a product, they offer a simple “No Hassle Returns” policy. They allow you to return all new, unused, unassembled, and resalable items in their original packaging within 45 days of delivery for a refund (minus the original and return shipping costs incurred by ShoppersChoice.com). Naturally, if your return is because of their error, you are not responsible for any shipping costs.If your return request is due to product defect or damage, they will first work with you to get the product repaired. If repair is not possible, they'll work with you to get it replaced.If your return will be coming back via freight truck, they will require you to provide them a photo before your return will be authorized. To expedite the returns process, before shipping the item(s) back, make sure they are clean, the packaging is sufficient to prevent damage and you note all defects along with the photos taken.
Their in-stock orders take about 7-14 business days to reach a customer. Any custom orders will take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. Special provisions apply to shipments to Alaska, Hawaii, and Canada, as outlined below. ShoppersChoice.com does not charge shipping on items with a free shipping icon next to them on our website when shipped to US locations, except for Alaska and Hawaii. Shipments to Alaska and Hawaii are not eligible for free shipping, and the customer is responsible for all duties and tariffs on shipments to those states.
The store over the years have gone in the right direction learning from their mistakes and decisions and now finds themselves in a really comfortable position.